Last updated: January 2024
Look, we're not gonna beat around the bush here. Your privacy matters to us - like, really matters.
At Silvarith Quintho Hotel, we've built our reputation on providing personalized service, and yeah, that means we need some info about you. But here's the thing: we're dead serious about protecting whatever you share with us. This policy spells out exactly what we collect, why we need it, and how we keep it safe.
We know privacy policies can be a snooze-fest full of legal mumbo-jumbo, so we've tried to keep things straightforward. If something's unclear, don't hesitate to reach out. We're here to help.
Alright, let's break down what kind of info we're talking about here.
When you book a room or use our services, we'll ask for stuff like your name, email, phone number, and address. Pretty standard stuff. If you're using our valet parking or having something delivered to your suite, we might need your vehicle info or credit card details too.
We keep track of your reservation details - check-in and check-out dates, room preferences, special requests you've made. You know, like if you need hypoallergenic pillows or prefer a higher floor. These little details help us make your stay better.
Our website collects some technical stuff automatically - your IP address, browser type, what pages you clicked on, how long you hung around. It's not personal in the creepy sense, but it helps us understand what's working and what's not on our site.
If you've chatted with our concierge team, sent us emails, or left feedback, we keep those records. It's mainly so we can follow up properly and remember what you've told us before.
We're not collecting this stuff just for fun. Here's what we actually do with it:
Processing bookings, confirming your stay, handling payments - the basics of running a hotel.
Remembering your preferences so next time feels even smoother.
Sending confirmation emails, updates about your booking, or letting you know about stuff you might actually care about.
Analyzing trends and feedback so we can get better at what we do.
We won't use your info for anything shady or sell it to random companies. That's not how we roll.
We take security seriously. Like, really seriously.
All sensitive data is encrypted both in transit and at rest.
Only authorized staff can access your personal information.
We regularly monitor our systems for suspicious activity.
That said, no system is 100% bulletproof. We do everything we can to protect your data, but we can't guarantee absolute security. If you ever notice anything fishy with your account, let us know ASAP.
It's your data, so you've got rights. Here's what you can do:
To exercise any of these rights, shoot us an email at info@silvarithquintho.info or give us a call. We'll need to verify your identity first, but then we'll get moving on your request.
Our services aren't directed at kids under 18, and we don't knowingly collect their personal information. If you're under 18, please have a parent or guardian make the booking.
If we somehow end up with a child's data and find out about it, we'll delete it right away. Parents, if you think we might have your kid's info, reach out and we'll sort it out.
We might update this policy from time to time. Laws change, our practices evolve - you know how it goes.
When we make changes, we'll update the "Last updated" date at the top of this page. If it's a big change, we'll give you a heads up via email or a notice on our website. We won't reduce your rights under this policy without getting your explicit consent.
It's worth checking back here occasionally to stay in the loop.
Got questions about this policy? Worried about your data? Just wanna chat about privacy stuff? We're here for it.
(604) 555-0147
Available 24/7 for your privacy concerns
info@silvarithquintho.info
We'll respond within 24 hours
Silvarith Quintho Hotel
1250 Granville Street
Vancouver, BC V6Z 1M9
Canada
We're committed to protecting your privacy and handling your data responsibly. Thanks for trusting Silvarith Quintho Hotel with your personal information.